Shipping, payment & warranty
The commercial terms behind every order, in one place.
| Minimum order | 1 unit / 1 set |
|---|---|
| Payment | T/T (bank transfer). Other methods by agreement. |
| Incoterms | EXW, FOB Shanghai, CIF, DAP (door to door) |
| Dispatch time | 3–7 working days for stock models; OEM 2–4 weeks after artwork approval |
| Express | DHL, FedEx, UPS or similar; typically 3–7 days to most countries |
| Air and sea freight | For larger orders; quoted to your nearest airport or port |
| Documents | Commercial invoice, packing list; certificate of origin on request |
| Warranty | 12 months from shipping date on instruments and accessories |
| Support | Remote technical support for the life of the product |
| Returns | Faulty items under warranty are repaired or replaced; contact us before returning anything |
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- WhatsApp, fastest reply+86 176 2154 1688
- Sales hoursMon–Sat, 09:00–18:00 China time (UTC+8)
- CompanyShanghai Mars Industrial Co., Ltd., Shanghai, China